Table of Contents
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- IP address
- Browser type and version
- Geographic location
- Pages you view
- How you got to our Services and any links you click on to leave our Services
- When you update your information, communicate with us, or order new Services
- Metadata about your use and your contacts’ use of our Services and your emails you send (including clicks and opens)
- Your interactions with any videos we offer
- Issues you encounter requiring our support or assistance
- Any device or other method of communication you use to interact with the Services
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To provide the requested Services to you
- To provide you with useful content
- To ensure the proper functioning of our Services
- To offer and improve our Services to provide you with requested information or technical support
- To facilitate your movement through our websites or your use of our Services
- To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law)
- To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
- To diagnose problems with our servers or our Services
- In connection with our security and compliance programs
- To administer our websites
- To communicate with you
- To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law)
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Communication, engagement and actions taken through external social media platforms this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt-in to any direct marketing.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us through our enquiry form on the website.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us by contacting us through our enquiry form on the website.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us through our enquiry form on the website.
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the later of (i) the date on which you terminate your use of the Services or (ii) May 25, 2018, unless we are otherwise required by law or regulation to retain your personal information for longer.
Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please write to us at the SBSA, C/O James White Sales Success Ltd, Mailbox 1, Unit 3, East Quay, Bridgwater, TA6 4DB, United Kingdom. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
You may request that we erase the personal information we hold about you in the following circumstances:
- Where you believe it is no longer necessary for us to hold the personal information;
- We are processing it on the basis of your consent and you wish to withdraw your consent;
- We are processing your data on the basis of our legitimate interest and you object to such processing;
- You no longer wish us to use your data to send you marketing; or
- You believe we are unlawfully processing your data.
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
- You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
- We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data;
- We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defence of legal claims; or
- You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information.
You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims. You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by writing to us at the SBSA C/O James White Sales Success Ltd, Mailbox 1, Unit 3, East Quay, Bridgwater, TA6 4DB, United Kingdom.
In the event that you wish to make a complaint about how we process your personal information, please contact our Data Protection Officer at the SBSA C/O James White Sales Success Ltd, Mailbox 1, Unit 3, East Quay, Bridgwater, TA6 4DB, United Kingdom and we will try to deal with your request. This is without prejudice to your right to raise a complaint with the Information Commissioners Office.